Returns & Exchanges
At RT-TCZ, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your purchase isn't the perfect fit or style, our dedicated team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all labels are intact, and include the packing slip provided in your confirmation email.
Ship It Back
Print the prepaid shipping label generated from our portal, securely attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing